bnajee Privacy Policy

This Privacy Policy ("Policy") applies to users ("you" or "user") of the bnajee platform and its services. This Policy describes how bnajee ("we", "our") collects your personal information, the purposes for which that information is used, and the circumstances under which it may be shared with third parties. By using our website and services, you are deemed to have accepted the terms of this Policy.

We believe transparency and trust are the foundation of a lasting relationship. That is why our privacy policy is written in plain, clear language, so you can easily understand how your information is handled.

1 Information We Collect

We collect various types of information for registration on the bnajee platform and to provide our services. This information falls into two main categories:

1.1 Information You Provide Directly

When creating an account and using our services, you provide the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Information provided when contacting our support team

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device identification information
• Browser type and operating system
• A log of which pages you visited on our website
• Session duration and click activity
• Information obtained through cookies and similar tracking technologies

2 Purpose of Use

bnajee uses collected information only for the following legitimate purposes:

2.1 Account Management

We use your personal information to create, manage, and verify your account. This includes identity verification, password recovery, and account security.

2.2 Payment Processing

Payment information is used to securely complete deposit and withdrawal transactions. This information is also necessary to prevent financial fraud and comply with anti-money laundering (AML) regulations.

2.3 Service Improvement

Behavioural data is analysed to improve the functionality and user experience of our platform.

2.4 Customer Support

We use your information to maintain communication with you, answer your questions, and resolve issues.

2.5 Responsible Gambling

We use data to monitor your gaming behaviour, identify signs of problematic gambling, and provide support where needed.

2.6 Legal Obligations

Storing and processing certain information is mandatory in order to comply with applicable laws, regulations, and directives from regulatory bodies.

3 Data Storage and Security

To ensure the security of your personal information, bnajee follows industry-standard technologies and processes.

3.1 Technical Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive information is stored in encrypted form in our database.
• Firewall Protection: We use advanced firewall systems to prevent unauthorised access.
• Two-Factor Authentication: Two-factor authentication is available to provide an extra layer of security for your account.

3.2 Organisational Security Measures

• Regular data security training for staff
• "Need-to-know access" policy — only authorised staff can view your information
• Regular security audits and vulnerability testing

3.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, some information may be retained for a defined period due to legal obligations, dispute resolution, or fraud prevention needs.

4 Sharing Information with Third Parties

bnajee does not sell your personal information or share it unnecessarily with third parties. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

The information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment service provider.

4.2 Service Providers

Trusted technology providers that assist in operating our services (such as cloud hosting and analytics software) may have limited access to necessary information. These providers are bound by confidentiality agreements with us.

4.3 Legal Requirements

We may be legally required to provide information in response to a court order, law enforcement investigation, or a lawful request from a regulatory authority.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such circumstances.

5 Cookies Policy

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the website to function properly. They are required to maintain login sessions and ensure security. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies remember your preferences and settings so you do not need to reconfigure them on each visit.

5.3 Analytics Cookies

These cookies are used to understand which parts of our platform are used most, and to improve our services.

5.4 Cookie Controls

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may mean that some features of the website do not function properly.

6 Your Rights

You have the following rights regarding your personal information:

6.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

6.2 Right to Rectification

You have the right to request correction of any inaccurate information we hold about you. Many details can also be updated directly from your account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You may object to your information being processed for marketing purposes. Upon receiving such a request, we will stop using the information for that purpose.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or email. We generally aim to respond to your request within 30 business days.

7 Protection of Minors

bnajee is strictly for adults aged 21 and over. We do not knowingly collect any personal information from minors.

We conduct an age verification process at the time of account registration. If we receive information indicating that a user is under 21, we will immediately close that account and take steps to delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

8 Third-Party Links and Services

Our platform may integrate software from game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming). These third-party service providers have their own privacy policies, and bnajee is not responsible for their practices.

During payment processing, you may be redirected to third-party platforms such as bKash, Nagad, or Rocket. Your activity on those platforms is governed by their own privacy policies.

9 Changes to This Policy

bnajee reserves the right to update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

Continued use of our platform after changes are made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated support team is available 24 hours a day, 7 days a week.

Email requests on privacy matters are generally responded to within 3 business days. For urgent matters, please contact us directly via live chat.